FAQ

Frequently Asked Questions - Orders, Shipping, etc.

Q: How long does it take to ship my order?

A: Orders typically ship within 1-2 business days after placement.

Q: When will my order arrive?

A: Delivery time is set by our delivery partners based on the delivery method you choose. You can find more details in your order confirmation email.

Q: How do I track my order?

A: After shipment, you will receive a confirmation email with a tracking number and other information about tracking your order.

Q: What is your return policy?

A: We allow returns of all items within 30 days of your original order date. If you are interested in returning an item, please email us your order number and we will send you a return label.

Q: How do I change an existing order?

A: Changes can be made to existing orders as long as they are still in the "Processing" status. Please contact our team by email, and we will ensure the necessary changes are applied. If your order has already shipped, we cannot make any changes to it. If you are not satisfied with your order received, please contact us for any changes you may need.

Q: What shipping methods do you offer? A: For domestic orders, we offer FedEx and DHL shipping services.

Q: Do you ship internationally?

A: We currently ship to the UK, USA, Canada, Europe, Australia, and most countries in Asia.

Q: Do you sell gift cards?

A: We offer the option to purchase gift cards in our store. Contact us by email to learn about the different options available.

Q: Can I get a refund?

A: If you are not satisfied with the product you received, you can get a refund.